Gardeners Harringay Privacy Policy
This Privacy Policy explains how Gardeners Harringay collects, uses, stores and protects personal data relating to customers and prospective customers in the Harringay area. It also explains your rights under the UK General Data Protection Regulation GDPR and the Data Protection Act 2018, and how you can exercise them.
This Privacy Policy applies to all Gardeners Harringay residential and business customers located in the Harringay area, as well as individuals who contact us with enquiries about our gardening and related services.
Data Controller
Gardeners Harringay is the data controller for the personal data described in this Privacy Policy. As data controller, Gardeners Harringay determines the purposes and means of processing your personal data in connection with the provision and administration of our services.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you engage with Gardeners Harringay or use our services in the Harringay area
Identity and contact details, such as your name, address, service address, and any other basic contact details you choose to provide.
Service and contract details, such as details of the gardening services you request or receive, dates and times of bookings, access instructions for your property and information related to quotations and contracts.
Communication records, such as information you provide when you contact us to request a quote, make a booking, ask a question, give feedback or make a complaint.
Payment related information, such as records of payments made and payment status. We do not store or process full payment card details ourselves where payment is processed by a secure payment processor.
Technical and usage information, where relevant, such as limited technical data generated when you interact with our website or online forms, including pages visited and basic device information, to support site functionality and security.
Any other information you choose to provide to us that is relevant to the provision of services at your property, for example particular access arrangements or preferences related to the care of your garden.
How We Collect Your Data
We collect personal data directly from you when you contact Gardeners Harringay to request information, ask for a quotation, book a service, or otherwise communicate with us. This may be by telephone, in person, by post or through any online contact forms we may provide.
We may also generate and record information about you during the course of providing services, for example details of work carried out at your property and related notes that help us deliver ongoing or future services.
In some cases, we may receive your details from another individual, for example where a family member or neighbour arranges services at your property, or where you are named as a contact person. In such cases we use this information only for the relevant service related purpose.
Lawful Basis for Processing
Gardeners Harringay will only process your personal data where we have a lawful basis to do so under the GDPR. Depending on the context, we rely on the following lawful bases
Performance of a contract where processing is necessary to provide our services to you, to prepare a quotation, to respond to booking requests, to manage our customer relationship with you, or to take steps at your request before entering into a contract.
Legitimate interests where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing our business operations, improving our services, planning work schedules, keeping records for administration, and handling queries or complaints.
Legal obligation where we are required to retain or share certain information in order to comply with legal or regulatory requirements, for example in relation to tax, accounting or insurance.
Consent where we rely on your consent for a specific purpose, we will explain what you are consenting to at the time and you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes
To provide and manage gardening and related services at your property, including scheduling and carrying out visits, and communicating with you about our work.
To create and manage quotations and contracts, including keeping records of the services you request and agree to receive.
To communicate with you about your enquiries, bookings, rescheduling, cancellations, updates to services and other service related matters.
To handle feedback, queries and complaints, and to improve the quality and efficiency of our services in the Harringay area.
To manage payments, invoicing and accounting records.
To maintain appropriate business records, including evidence of services provided and communications with customers.
To comply with our legal and regulatory obligations, including record keeping obligations.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.
Service providers and processors We may share your data with third party service providers who act on our behalf as data processors, for example providers of secure payment processing, accounting or invoicing tools, or IT and system support. These providers are only permitted to process your personal data in accordance with our instructions and for the purposes we specify, and they must implement appropriate security measures.
Professional advisers We may share limited information with professional advisers such as accountants, insurers or legal advisers where necessary for tax, accounting, insurance or legal purposes.
Legal and regulatory bodies We may share personal data where necessary to comply with legal obligations, court orders or requests from authorised public authorities.
Where we use third party processors, we take steps to ensure that appropriate contractual safeguards are in place in accordance with GDPR requirements.
International Transfers
Where possible, we seek to keep your personal data within the United Kingdom or the European Economic Area. If in exceptional cases your data needs to be transferred to a country outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent measures required by data protection law.
Data Retention
Gardeners Harringay keeps your personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In general, we will retain customer records for as long as you are an active customer and for a period afterwards where there is a valid business or legal reason to do so. For example, we may keep basic contract and invoicing information for several years to comply with tax and accounting rules, and to enable us to respond to any queries about historical services.
When personal data is no longer required and there is no legal requirement to retain it, we will securely delete or anonymise it.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, and reasonable administrative safeguards to limit access to personal data to those who have a business need to know.
Your Data Protection Rights
Under the GDPR and applicable data protection laws, you have a number of rights in relation to your personal data held by Gardeners Harringay. These include
The right of access You can request confirmation that we process your personal data and receive a copy of that data, together with certain information about how we use it.
The right to rectification You can ask us to correct inaccurate personal data and to complete incomplete data.
The right to erasure In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restrict processing You can request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or assessing an objection you have raised.
The right to object You can object to certain types of processing, including processing based on our legitimate interests, on grounds relating to your particular situation. We will consider your objection and stop processing unless we have compelling legitimate grounds to continue.
The right to data portability Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used format and to request that it is transmitted to another controller where technically feasible.
Where we rely on your consent as our lawful basis, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal, but may affect our ability to provide certain services.
Contact and Complaints
If you wish to exercise any of your data protection rights or have questions about how Gardeners Harringay uses your personal data, you can contact us using the usual contact methods you use for our services.
You also have the right to lodge a complaint with the data protection supervisory authority if you are concerned about how your personal data is being used. In the United Kingdom, this is the Information Commissioners Office.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updated version will apply to all Gardeners Harringay customers in the Harringay area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
