Gardeners Harringay Terms and Conditions of Service
These Terms and Conditions set out the basis on which Gardeners Harringay provides gardening and related services to residential and commercial customers. By booking any service, you agree to be bound by these Terms and Conditions and confirm that you have the authority to enter into this agreement.
Please read these terms carefully before making a booking. If you do not agree with any part of these Terms and Conditions, you should not use our services.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual, business, landlord, tenant, property manager or other party booking or receiving services from Gardeners Harringay.
Company, we, us, our means Gardeners Harringay.
Services means any gardening, grounds maintenance, clearance, lawn care, hedge trimming, planting, landscaping preparation, one off or regular maintenance, or related work carried out by the Company.
Site or Property means the garden, outdoor space or other area where the Services are to be performed.
Agreement means the contract between the Client and the Company made up of these Terms and Conditions together with any written quotation, email confirmation or other written scope of work issued by the Company.
2. Scope of Services
The Company provides a range of gardening and grounds services, including but not limited to maintenance, lawn cutting, pruning, hedge trimming, planting, seasonal tidy ups, weed control, soft landscaping preparation and garden clearance.
The specific Services to be provided will be described in our quotation, email confirmation or other written communication. The Client is responsible for ensuring that the description of the Services matches their requirements before confirming the booking.
Any additional work not expressly set out in the agreed scope may be treated as a variation and may incur additional charges. The Company will not be obliged to deliver services outside the agreed scope without prior confirmation from the Client.
3. Booking Process
3.1 Enquiry and quotation
Clients may contact the Company to request information or a quotation for gardening services within the service area. Quotations are normally based on the information provided by the Client and, where necessary, on an inspection of the Site.
Quotations are estimates of the price and time required based on the information available at the time. If the condition of the garden, access or other circumstances differ from what was described or observed, the Company may revise the quotation before or during the work.
3.2 Booking confirmation
A booking is only deemed confirmed when the Client has explicitly accepted the quotation or service proposal, whether verbally or in writing, and the Company has acknowledged that acceptance. In some cases, the Company may require written confirmation.
The Client must provide accurate contact details and correct address information when booking. The Company reserves the right to decline any booking at its sole discretion.
3.3 Changes to bookings
Requests to change the date, time, or scope of Services must be communicated to the Company as early as possible. All changes are subject to availability and may affect the price. The Company will confirm whether a requested change can be accommodated and will notify the Client of any resulting changes in cost or schedule.
4. Access to the Property
The Client is responsible for providing safe and reasonable access to the Property on the scheduled service date and time. This includes ensuring that gates are unlocked, entry instructions are clear, and any security systems or parking restrictions are managed appropriately.
If the gardening team is unable to access the Property, or if access is unsafe, the Company may treat the visit as a late cancellation and apply the relevant fees, as set out in the cancellation section below.
The Client must notify the Company in advance of any known access difficulties, such as limited parking, narrow entrances, restricted hours, or shared access that may require coordination.
5. Client Obligations
The Client must ensure that the Site is reasonably clear of obstructions that could prevent work from being carried out efficiently and safely. This includes moving personal items, garden furniture, toys and other moveable objects where practical.
The Client must inform the Company of any hazards on the Property, including but not limited to uneven ground, hidden steps, ponds, fragile structures, buried cables, irrigation systems or any other conditions that could pose risks to the Companys staff, third parties or property.
Where pets are present, the Client should ensure they are kept under control and away from the work area for the duration of the visit. The Company reserves the right to refuse to work if it considers the environment unsafe or unsuitable.
6. Prices and Payment Terms
6.1 Pricing
Prices for Services may be provided as an hourly rate, a fixed price, a per visit price or a recurring maintenance fee, depending on the nature of the work. Any quoted price is exclusive of additional charges for green waste disposal, specialist materials or additional labour unless explicitly stated.
The Company reserves the right to revise its prices from time to time. Where the Client is on an ongoing maintenance arrangement, any change in price will be communicated in advance.
6.2 Payment methods and timing
Payment terms will be communicated at the time of booking or quotation. Unless otherwise agreed, payment is due on completion of the Services for one off visits, and in accordance with the agreed schedule for regular maintenance or larger projects.
Accepted payment methods may include bank transfer, card payments or other commonly used non cash methods, as notified by the Company from time to time. The Company is not obliged to accept payment by cheque or cash.
6.3 Late payment
If payment is not received by the due date, the Company may suspend further work until the outstanding balance is settled. The Company reserves the right to charge interest or late payment fees on overdue amounts in line with applicable law.
The Client will be responsible for all reasonable costs incurred in recovering overdue payments, including any legal or collection agency fees.
7. Cancellations, Rescheduling and No Show
7.1 Client cancellations
The Client may cancel or reschedule a booked visit by providing notice to the Company. To avoid cancellation charges, the Client should give reasonable notice, typically at least 24 hours before the scheduled visit, unless a different notice period has been agreed in writing.
Where insufficient notice is given, the Company may charge a cancellation fee, which can be up to the full amount of the scheduled service. The purpose of such fee is to cover the time reserved for the Client and associated costs.
7.2 Company cancellations
In the event that the Company has to cancel or reschedule a service due to staff illness, adverse weather, equipment failure, access issues beyond its control or other unforeseen circumstances, it will inform the Client as soon as reasonably possible and offer an alternative date or time.
The Company will not be liable for any loss, cost or inconvenience arising from such cancellations, beyond refunding any payments already made for the affected appointment where no work has been carried out.
7.3 Weather conditions
Certain gardening activities may be unsafe or impractical in severe weather. The Company reserves the right to postpone or adjust services if conditions are unsuitable, such as heavy rain, storms, extreme temperatures or other hazardous situations.
8. Garden Waste and Environmental Regulations
8.1 Green waste handling
By default, the Company will aim to bag or pile green garden waste such as grass cuttings, hedge clippings and small branches in a designated area within the Property, unless a separate arrangement for removal has been agreed.
Where the Client requests removal of green waste, this may be subject to additional charges to cover transport and disposal in accordance with applicable waste regulations.
8.2 Compliance with waste laws
The Company will handle and dispose of garden waste only in accordance with relevant environmental and waste management regulations. The Company will not remove hazardous materials, contaminated soil, large tree stumps, construction rubble or any waste not generated by its own work, unless expressly agreed and appropriately licensed.
The Client is responsible for any waste that pre exists on the Property or that is not created by the Services. The Company reserves the right to refuse removal of any material it considers unsuitable or unsafe to transport or dispose of.
9. Materials and Equipment
The Company will normally supply its own tools, machinery and general equipment necessary to perform the Services. The Client must not use the Companys equipment without permission.
If specific plants, materials or products are requested, these will either be supplied by the Company or sourced by the Client as agreed in advance. The Company does not guarantee the long term performance of plants or living materials, as their survival depends on ongoing care, weather and other factors beyond the Companys control.
Where the Client provides materials or equipment, the Company accepts no responsibility for their quality, suitability or performance.
10. Health and Safety
The Company will take reasonable steps to carry out work safely and in compliance with relevant health and safety requirements. Staff will use appropriate tools, protective equipment and safe working practices.
The Client must not require or encourage the Company to carry out any activity that is unsafe, unlawful or beyond the normal scope of gardening services. Work at height, use of ladders, tree work or use of power tools will be undertaken only where the Company is satisfied that it can be done safely.
11. Liability and Limitations
11.1 General liability
The Company will exercise reasonable care and skill in the performance of the Services. If the Client believes the Services have not been carried out with reasonable care and skill, they must notify the Company promptly and allow an opportunity to inspect and, where appropriate, remedy any issues.
11.2 Exclusions
The Company shall not be liable for any indirect, consequential or purely economic loss, including loss of profit, loss of enjoyment or loss of opportunity, arising out of or in connection with the Services.
The Company shall not be liable for damage caused by pre existing defects, structural weaknesses, hidden obstructions or factors beyond its reasonable control, including weather conditions, pest infestations, plant diseases or actions of third parties.
11.3 Client property
The Client is responsible for protecting any fragile items, outdoor ornaments, irrigation systems, lighting fixtures, cables or other vulnerable property that may be at risk during normal gardening activities. The Client should clearly highlight any items that require special care.
11.4 Financial cap
To the fullest extent permitted by law, the Companys total aggregate liability to the Client in respect of any claim arising out of the Services shall be limited to the total amount paid by the Client for the specific service visit or project from which the claim arises.
12. Complaints and Service Quality
If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, preferably within 48 hours of the work being carried out. The Client should provide details of the issue and, where relevant, allow the Company to inspect the Site.
Where the Company, acting reasonably, accepts that the Services were not provided with reasonable care and skill, it may, at its option, re perform the affected part of the Services, offer a partial refund, or otherwise seek to resolve the matter. This shall be the Clients sole and exclusive remedy, without prejudice to any statutory rights.
13. Insurance
The Company aims to maintain appropriate insurance cover for its activities, including public liability insurance, in line with industry practice. Details of insurance cover can be provided on request. The existence of insurance does not extend or increase the Companys liability beyond what is set out in these Terms and Conditions.
14. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, accident, fire, flood, epidemic, transport disruption, strikes, or the actions of public authorities.
15. Data Protection and Privacy
The Company may collect and process personal data such as names, addresses, and contact details for the purpose of providing Services, handling bookings, invoicing and customer communication. The Company will take reasonable measures to keep such data secure and will only use it for legitimate business purposes and as required by law.
Clients may request access to the personal information held about them and may ask for corrections where necessary, subject to applicable data protection law.
16. Termination of Ongoing Services
Where the Client has entered into an ongoing maintenance arrangement, either party may terminate the arrangement by giving reasonable notice, usually at least 14 days, unless otherwise agreed. Any work already scheduled or commenced prior to the effective termination date may still be chargeable.
The Company may terminate the agreement with immediate effect where the Client repeatedly fails to provide access, persistently pays late, behaves abusively towards staff, or otherwise breaches these Terms and Conditions.
17. Amendments to Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings from the date of publication. For ongoing maintenance clients, the Company will notify the Client of any material changes and, where required, seek consent or allow termination if the Client does not accept the revised terms.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms and Conditions, together with any quotation, written confirmation or agreed scope of work, constitute the entire agreement between the Client and the Company in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not set out in this Agreement.
